AUTONET TV

Service Center Standard and Procedures

All IL pilots have checklists for every aspect of flying. They always use their checklists even if they only have two steps on them. They do this simply because a checklist is a great way to not forget steps. It is also how they can assure a predictable outcome.

That is why Du Quoin automotive service centers including McPherson Automotive have procedural standards for each service they perform. McPherson Automotive technicians are trained step by step. And they perform the procedures step by step, the same way each time. By training to procedural standards, IL service centers can assure a quality outcome. The job is done right every time and Du Quoin customers leave happy with how their vehicle performs.

Each company trains its technicians to standards. The IL automotive industry as a whole is very committed to standards of excellence and encourages individual IL service center operators to apply them to every vehicle they service.

An example is how McPherson Automotive grades problems and communicates their recommendations. If your service advisor tells you that a repair or replacement is required it must meet the following criteria:

The part no longer performs its intended purpose
The part does not meet a design specification
The part is missing

They may suggest repair or replacement:

If the part is close to the end of its useful life - just above discard specifications or likely to fail soon
To address a customer need or request - like for better ride or increased performance
To comply with maintenance recommended by the vehicle manufacturer
Based on the technician's informed experience

Here are some examples:

An exhaust pipe has rusted through and is leaking. Replacement is recommended because the part has failed. If the pipe were rusted, corroded or weak but not leaking, the technician may suggest it be replaced because it is near the end of its useful life and replacing it now may be more convenient for the customer.

Suppose a customer wants to improve his car's handling, but his shocks haven't failed. The may suggest replacement of the shocks to satisfy the customer's wishes.

Under these guidelines the Du Quoin car repair shop must refuse partial service of a required repair if the repair creates or continues an unsafe condition.

Let's say a customer has a cracked brake rotor. This is a dangerous condition that must be repaired. If the customer does not want to replace the rotor but instead just wants new brake pads installed, the shop must ethically refuse the partial repair. That can be an upsetting conversation, but understanding that Du Quoin service centers operate under service standards and procedures is comforting. You want your service to be done right and to have confidence in your technician's recommendations.

The IL automotive service industry and McPherson Automotive want the best for you and for you to keep coming back.

McPherson Automotive
1 E Park St
Du Quoin, IL 62832
(618) 542-9203
http://www.mcphersonautomotive.net

I Had No Idea! (Four Things You Didn't Know About Vehicles)

Bet you didn't know:

Some of the earliest rearview mirrors were marketed as "Cop Spotters" so drivers would know when police were following them. Who wants a ticket, anyway? According to eBay Motors, Elmer Berger first patented a rearview mirror that was mounted on the front fenders, on the spare tire secured to the side of the car of at the top of the driver's door frame. 

About 80 percent of your vehicle is recyclable. So says The Balance. That means four-fifths of most vehicles can be recycled.  Much of that recycling is done by automotive aftermarket recyclers.  Between the U.S and Canada, they reclaim enough steel to produce 13 million new vehicles.

The man who invented the first modern cruise control couldn't even drive a car because he was blind! His name, says Smithsonian.com, was Ralph Teetor.  Blinded at a young age by a knife accident, Teetor was inspired to create a speed control by a couple of things.  One, the U.S. imposed a mandatory 35 mph/55 kph during World War II to conserve fuel and tire rubber, and Teetor wanted drivers to go a safe and steady speed.  Plus, a chauffeur who drove him around used to randomly slow down and speed up which irritated Teetor.  So he invented a speed control to encourage drivers to drive at a more constant and safer speed.

The first grooved tires were invented in 1904 by Continental.  But that was a big improvement over the very first "tires" which were actually metal hoops that made riding in the first cars a pretty rough experience.  The first rubber tires were solid rubber, not inflatable like today's tires.  Things have come a long way.  Modern tires are made with sophisticated rubber compounds that can deal with heat and cold.  Plus their tread patterns help drivers get better traction on wet roads when it storms.  Still, it's important to make sure yours have enough tread and are properly inflated for maximum safety and performance.

Quite frankly, there's a lot we don't understand about the vehicles we drive.  They're much more complicated than the old horse and buggy that preceded  them.  Leave your vehicle's maintenance and service to highly trained technicians who DO understand how to maintain, diagnose and repair today's modern, sophisticated vehicles. 

McPherson Automotive
1 E Park St
Du Quoin, IL 62832
(618) 542-9203
http://www.mcphersonautomotive.net

The Neglected Windshield (Windshield Care)

You look at it every day, yet you don't really see it.  We're talking about your vehicle's windshield, and if you're not seeing it at all, that's probably a good sign.  The fact is that unless our windshields get fogged up, hazy or cracked, we don't pay all that much attention to them.  Considering how vital front visibility is in a vehicle, paying a little more attention to your windshield will pay off in the long run.

Keep it clean!  In ancient times when gas stations had attendants who filled your tank for you, they used to clean the outside of your windshield while the fuel was being dispensed. In these days of self-serve gas, we don't have that luxury any more.  But it's a good idea to clean your windshield regularly, even when it's not filthy. If you let dirt build up on the outside, it acts like fine sandpaper when you turn on your wipers when the glass is dry. Really, try to avoid turning on your wipers unless your windshield is wet.  If you must use your wipers to clear off something like bird droppings, use your washers liberally to help avoid scratches.

It's also important to wash the inside of the windshield, too. Even if you're not a smoker, you might notice the inside glass sometimes get a greasy film on it.  That's the plastic inside your vehicle off-gassing petroleum products that they're made of.  A hazy windshield when you are driving directly into low sun can blind you.  Use soaps that are made for automotive glass since they won't streak or harm vehicle interiors.  Your service advisor can recommend some.

Keep an eye on your windshield wiper blades.  Let them go too long without replacing them and you might wind up with the metal wiper frame actually touching the glass, a recipe for major scratches when you turn your wipers on.

Finally, do a quick inspection every once in a while for chips in your windshield glass.  Catch them quickly and they can be repaired while they're still small.  Often they will spread into a major crack, and at that point you'll have to have the whole thing replaced. 

So there you have it. Give your windshield a little love and it will reward you back with a beautifully clear view of the road up ahead.

McPherson Automotive
1 E Park St
Du Quoin, IL 62832
(618) 542-9203
http://www.mcphersonautomotive.net

The McPherson Automotive Guide to Tire Specs

You know you need new tires, but you're not sure what type. You look at a tire to get the size: 225, 50, R, 16, 92, H. All the way to the Du Quoin service center you keep repeating it over and over. You even say it over in your mind while waiting in line. Then you get to the counter and the manager asks what size you need. Then your mind goes blank.

Tire size can be confusing for many Du Quoin drivers. There's so much on the side of the tire, and it's hard to keep straight.

Even though there's a lot on a tire - if you know what it all means, it's actually more helpful than confusing for Du Quoin tire shoppers. Let's start with the size number.

For example, let's say a tire reads: 225 50 R 16 92 H. The 225 part is the width of the tire in millimeters - the width between the sidewalls of an inflated tire with no load. The 50 is the aspect ratio - the ratio of the sidewall height to the tread width. Off-road tires will have a higher number and high performance tires will have a lower number.

The R signifies it's a radial tire. And 16 is the rim or wheel size in inches.

The 92 is the load rating index - it's the load carrying capacity of a tire. The higher the number, the more it can safely carry. Your empty vehicle can be safe with a lower number, but you'll need a higher rating if you routinely haul heavy loads around Du Quoin. The next letter is the speed rating. Not all tires sold in Du Quoin are speed rated. The ratings generally follow the alphabet: the further up the alphabet, the higher the speed rating - with the exception of H - it comes between U and V (don't ask why).

There's a lot of fine print that most Du Quoin area drivers probably need a magnifying glass to read. But there are a couple of other large print items of interest. One is the tread type: highway, mud and snow, all season, severe snow, etc.

And then there are the Uniform Tire Quality Grading System markings. The first is a tread wear index. 100 is the base line - a lower number is poorer and a higher number is better. All things being equal, a tire rated 200 would wear twice as long, on a government test track, than one rated at 100. These wear grades are only valid within the manufacturers product line - you can't compare with others. And it's important to note that a lower rating might be just what you want - a high performance, sticky tire has a softer rubber compound and won't wear as long, but boy, will it take those corners on twisting IL roads.

The next is a traction grade. This measures the tire's ability to stop on wet pavement in government tests. A - the best, B - intermediate, C - acceptable.

Temperature grade measures a tire's resistance to heat buildup in government tests. A, B and C - from best to acceptable.

It's safe for Du Quoin drivers to go with the vehicle manufacturers original equipment recommendations that came on your car. But if you want to make adjustments, you'll now be better equipped to communicate with your friendly and knowledgeable McPherson Automotive tire professional.

McPherson Automotive
1 E Park St
Du Quoin, IL 62832
(618) 542-9203
http://www.mcphersonautomotive.net

All Lined Up: Wheel Alignment Service at McPherson Automotive

When all of your vehicle's wheels are lined up exactly with each other, your wheels are in alignment. Hitting a road hazard or even just the normal bumps and bounces of everyday driving in Du Quoin can cause your vehicle's wheels to be out of alignment.

Driving for an extended time around Du Quoin when your wheels are out of alignment results in uneven tire wear. This is dangerous … and expensive. Worst case scenario, you have a blowout on a crowded IL highway. It can also cause premature wear to your suspension system, which can be really expensive to repair. At the very least, you may have to replace your tires years too early.

The ideal alignment for your vehicle was designed by its engineers. Alignment service at McPherson Automotive starts with an inspection of the steering and suspension – to see if anything's bent or broken. Then your friendly and knowledgeable McPherson Automotive technician will look at tire condition.

From there, the vehicle is put on an alignment rack and an initial alignment reading is taken. The wheels are then aligned to vehicle’s specifications.

Your vehicle owner's manual probably has a recommendation for how often your alignment should be checked – usually every couple of years. If you suspect an alignment problem, get it checked at McPherson Automotive before you suffer expensive tire or suspension damage.

McPherson Automotive
1 E Park St
Du Quoin, IL 62832
(618) 542-9203
http://www.mcphersonautomotive.net